A folder in Outlook does not appear to display all of your email. Instead, only email from Today, Yesterday, or the Last 7 days is showing up. OWA (Outlook Web Access) and mobile devices correctly show all email.
Resolution
A View setting is likely limiting the email that is being shown in the folder. Use the following steps to reset your view settings:
Outlook 2010
- Click on the View tab.
- Click on View Settings.
- Click on Filter.
- Click on Clear All.
- Click OK.
If all email messages are not yet showing up:
- Click on the View tab.
- Click on View Settings.
- Click on Reset Current View.
- Click OK.
If you are still unable to view all email in a folder, you may have a hidden view that will need to be reset with a command line switch. Use the following steps:
- Close Outlook.
- Wait a couple minutes for Outlook's processes to finish and close.
- Open the Run dialog: Type "Outlook /cleanviews" (without quotes).
- Windows XP: Click Start > Run.
- Windows Vista/7: Click Start > Programs > Accessories > Run.
- Windows 8: Open the search menu by windows key + Q > Type "run" > Select "run"
- Type "Outlook/cleanviews" (without quotes).
- Click OK.
