Cross Domain Forwarding is an internal function that allows messages sent from one user's mailbox, located in one domain to be forwarded to another user' s mailbox in a different domain. This process cannot be completed within the Administrative Control Panel as creating a contact will fail stating the contact Display Name and E-mail Address are currently in use.
If you require Cross Domain Forwarding enabled for a user, than a Support Ticket must be created to our technical Support Staff. Each request will require the following information to be forwarded to our Engineering team for completion:
- Account ID
- User email address being forwarded and the email address it is being forwarded to. Note: Cross Domain Forwarding will require the email address of a user within our system. If you are attempting to enable forwarding to an out of network contact, then please follow the instructions in the following article: How to Forward a User's Email.
- If you require a 'Copy to be left in the mailbox'.
Once that information has been received, the request will be sent to our development staff for completion.
Things to Know:
- When Cross Domain Forwarding has been completed, you will not see these changes reflected in the Administrative Control Panel.
- The Admin Control Panel will automatically display the top user in your available contacts list. This in no way means the email is being forwarded to this user.
- To permanently disable the cross domain forwarding, simply toggle the mail forwarding to off. this will discontinue the changes made in the ticket request.
- All requests will need a separate ticket to our technical Support Staff.
